Shipping policy

Thank you for shopping with Ecomix Mall. We aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive shipping or tracking information through the contact details provided when placing your order.

2. Delivery Time

For deliveries within Pakistan, the estimated delivery time is generally 3–7 business days after your order has been processed.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the delivery location, order size, weight, or other applicable factors.

4. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered as a payment option.

Customers are responsible for providing a valid phone number and complete delivery address when placing a COD order.

5. Incorrect or Incomplete Address

Please make sure that your shipping information is correct before placing your order.

Ecomix Mall is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address or phone number provided by the customer.

Additional delivery charges may apply if an order needs to be shipped again because of incorrect information.

6. Delayed or Lost Orders

Although we work with reliable courier services, delivery delays can sometimes occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost, please contact us so that we can assist you and, where possible, coordinate with the courier service.

7. Damaged Packages

If you receive a package that appears damaged, please contact us as soon as possible.

We may request photographs or videos of the package and product to investigate the issue.

Any replacement or refund will be handled according to our Return & Refund Policy.

8. Delivery Attempts

The courier may make one or more attempts to deliver your order. Please ensure that someone is available at the provided address to receive the package.

If an order is returned to us because the customer was unavailable, refused delivery, or provided incorrect information, additional shipping charges may apply for re-delivery.

9. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

Store Name: Ecomix Mall
Email: habibhr@gmail.com
Phone: 03459089172

We reserve the right to update or modify this Shipping Policy when necessary. Any changes will be posted on this page.

Thank you for choosing Ecomix Mall.