Refund policy

Thank you for shopping at Ecomix Mall. We want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product under the conditions below.

Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is significantly different from the description shown on our website.

  • The product is unused, unopened, and in its original packaging.

Return requests should be made within 7 days of receiving your order.

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a return.

How to Request a Return

To request a return, please contact us with:

  • Your order number.

  • Your name and contact information.

  • A description of the reason for the return.

  • Clear photos or videos of the product, if it is damaged, defective, or incorrect.

Please contact us before sending any product back. We will provide further instructions regarding the return.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed through the applicable payment method. The time required for the refund to appear may depend on your payment provider or bank.

If the returned product does not meet our return conditions, the refund may be refused.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photos or videos to verify the issue.

Depending on the situation, we may offer a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other reasons. This may include products that have been opened or used.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Ecomix Mall may cover the applicable return shipping cost.

For returns due to a change of mind or other reasons not caused by Ecomix Mall, the customer may be responsible for return shipping costs.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: Ecomix Mall
Email: habibhr@gmail.com
Phone: 03459089172

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.

Thank you for shopping with Ecomix Mall.